JEA unable to say yet when customers get power back

JEA clients sweating out energy outages can go to the utility’s on-line map and zoom to the zones for nearly 600 outages throughout the town. However with regards to getting a forecast for when the air con and lights will come again on, the message for each outage is identical: “Assessing state of affairs.”

That doesn’t sit properly with Jacksonville resident Andrew Johns, whose Ortega residence had been with out energy since 10 p.m. Sunday. He additionally was protecting tabs Wednesday on his mom who lives in a Springfield neighborhood nonetheless ready to get juice again.

“I do know they will’t assure us a time, however a minimum of give us a window,” he stated.

His spouse Lisa has repeatedly referred to as JEA and gotten nothing greater than what’s on the utility’s website. “I comply with the prompts, I report the outage, they usually say, ‘We’re assessing the state of affairs,’” she stated.

She stated she might no less than cease calling so typically if she knew when to anticipate restoration.

JEA says it’s holding off on giving estimates till after it completes a system-large evaluation, together with use of helicopters and drones. The utility posted a message saying the web map can be up to date with estimated restoration occasions “as soon as assessments have been made.”

The highly effective storm bands that whipped via Jacksonville from late Sunday by way of Monday morning brought on energy failures for about 60 % — 280,000 — of JEA’s 455,000 clients.

As of early Wednesday afternoon, about one hundred,000 JEA clients have been with out energy, or 22 %.

Mayor Lenny Curry is amongst these wanting JEA to provide extra info to clients about once they’ll get energy again. He stated JEA has made nice progress at getting service again on.

“However in case you are with out energy, you need to perceive with nice readability what the expectations are,” Curry stated. “So I’m annoyed that there’s not been as a lot readability as I like, so I feel there could possibly be a greater job completed sooner or later on clients having an understanding of what to anticipate. If it’s going to be immediately, inform them it’s going to be at present. If it’s not, they is probably not completely happy about it, however inform them it’s not going to be at present.”

JEA came upon the arduous approach final yr what occurs when the utility units a goal that it doesn’t meet. After Hurricane Matthew struck, JEA stated it will restore energy inside three days, however tens of hundreds have been nonetheless in the dead of night when that self-imposed deadline handed. It ended…

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