Investigation continues into Ferrellgas customers not receiving propane deliveri…


ALBANY, N.Y. (NEWS10) – Some Ferrellgas clients are nonetheless ready on propane deliveries.

The New York Lawyer Basic’s Workplace is investigating the practices of a Ferrellgas after quite a few complaints of worth gouging and late deliveries. Consequently, Ferrellgas might need to pay

Melinda VanPatten is a Ferrellgas buyer dwelling in Gloversville. She has waited weeks for a supply.

“I’m about able to burst into tears proper now,” she stated. “I’m so annoyed.”

When VanPatten submitted her request for a fuel refill on December 26, she had no concept she can be ready weeks for a supply.

“Friday, no supply, I referred to as them,” she stated. “Saturday, no supply, I referred to as them. All I get is, ‘I’ll speak to my supervisor; I’ll speak to my supervisor, and I’ll get again to you.’”

Tuesday marked the fifth day with a totally empty fuel tank, and she or he stated Ferrellgas has given her each excuse even after final week’s stretch of bitter chilly.

“The climate, getting caught off guard just isn’t an excuse,” she stated. “That is January within the Northeast. Getting caught off guard is chilly climate in June. That is January.”

Assemblyman Angelo Santabarbara visited VanPatten’s home to see how she’s been protecting heat – by means of a single electrical area heater and a small tank hooked to her Ferrellgas unit.

“It was getting so chilly that my son went and borrowed a tank and received it crammed at an area fuel station as a result of they’ve fuel, and he rigged it up for us,” she stated.

Santabarbara stated the state of affairs has impressed him to introduce a invoice that would assist individuals like VanPatten.

“Sadly, what occurs once you lease tanks is that you simply’re locked into one provider,” he defined. “So if that provider doesn’t present up, you’re at their mercy as to what their supply schedule goes to be and once they can truly get there to service the tank. This invoice will allow you to go to a different provider to ensure households can hold the warmth on of their houses and hold their households heat.”

Santabarbara stated he plans to get the invoice on the state meeting flooring this week. Till then, VanPatten stated just one factor will ease her frustration.

“I simply need a supply of fuel and to not be outrageously charged,” she stated. “That’s all.”

NEWS10 ABC spoke with VanPatten by telephone late Tuesday. She stated a Ferrellgas supply truck got here to her house however refused to refill her propane tank due to the smaller tank rigged to the unit. As…



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